Introduction

Thank you for choosing our IPTV service. We want to ensure your satisfaction and provide you with a clear return policy. Please read the following terms carefully regarding returns and refunds :

Return Eligibility

1.1. To be eligible for a return, you must request it within 2 days of your purchase or subscription activation.
1.2. Only new customers who have made their first purchase or subscription are eligible for returns.

Return Process

2.1. To initiate a return, you must contact our customer support team within the 7-day period, either through our website or via email, and provide the necessary details regarding your purchase or subscription.

2.2. Our customer support team will guide you through the return process and provide you with instructions on returning the product or canceling your subscription.

Return Requirements

3.1. If you are returning a subscription, you must stop using the service immediately and remove any related software or applications from your devices.

3.2. Any accessories or promotional items that were included with the purchase must also be returned in their original condition.

Refund Process

4.1. Once we receive the returned product and verify its eligibility, we will process the refund within a reasonable timeframe.

4.2. Refunds will be issued using the same payment method that was used for the original purchase.

4.3. Please note that any shipping or handling charges incurred during the initial purchase are non-refundable.

Exclusions

5.1. The following items are not eligible for return:

Digital products, including subscription renewals, after the initial 7-day period.

Products or services that have been used or activated beyond the initial testing period.

5.2. We reserve the right to refuse returns or refunds if we suspect abuse or fraudulent activity.

Customer Responsibilities

6.1. It is your responsibility to ensure that you have carefully reviewed the features, specifications, and compatibility requirements of our IPTV service before making a purchase.

6.2. You are responsible for any costs associated with returning the product or canceling the subscription.

Modifications

7.1. We reserve the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting the revised version on our website.

7.2. It is your responsibility to review this Return Policy periodically for any updates or changes.

If you have any questions or require further assistance regarding our return policy, please contact our customer support team.